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mates

Pro Coaches

About Runmates

What is Runmates?

Runmates is a unique location-based running app that connects the global running community with the touch of a button. Runmates supports the social side of running by connecting local runners and supports their goals by connecting them to local professional coaches. No matter where you are in the world, you can be part of the Runmates Family!

How can runners (aka Mates) use Runmates?

Mates of every running level get the opportunity to meet new people, discover their city, and stay motivated while improving their health, fitness, and wellbeing — completely free of charge!

Mates can use the app in three ways:

Share details of upcoming runs, then search for and connect with likeminded runners for a Pairs Run or a Group Run.

Find and join local Group Runs and make some new running buddies!

Connect with local running coaches, aka Pro Coaches, and purchase one-on-one training sessions or pre-arranged group training sessions with other Mates.

How can coaches (aka Pro Coaches) use Runmates?

Pro Coaches get the opportunity to advertise to, connect with, and sell their services to the Runmates Family. Pro Coaches get to be their own bosses, choosing when they work and the number of runners they work with, while meeting new people and expanding their business and brand.

What’s the story behind Runmates?

Runmates happened when the founders combined their love of the most popular and accessible sport in the world and their desire to enhance the social side of it.
They built the app for runners who want to be part of the global running community, and who want to share the benefits of the only sport that can be done anywhere, at anytime, with only a pair of trainers. So, grab yours and come join the Runmates Family!

Using Runmates

How do I use Runmates?

• Just follow these easy steps:
• Download the free app.
• Fill in your profile.
• Create a run, join an existing run, or find a Pro Coach.
Start running with your new Runmates and/or your new Pro Coach in a Pairs Run or Group Run. If you’d like to be a Pro Coach, there are a few more requirements to keep everyone safe.

Check them out!

What platforms is Runmates on?

We’re running (pun intended) on iOS for now, but Android is in the works.

Which cities is Runmates operating in?

We’re launching in London in April 2018, but we plan to take over the world someday very soon. If you’d like to see Runmates in your city, let us know! We’re at support@runmates.com and we love getting email.

Is Runmates for me?

What type of runners use Runmates?

Beginner runners, advanced runners, never run a step before runners, can’t stop won’t stop runners, walk a little run a little runners, new to the city runners, know the streets like the back of their hand runners, personal best runners, negative split runners, still giggle when they say ‘fartlek’ runners, early bird runners, night owl runners, new mum runners, new dad runners, old dad runners, hungover runners, fast runners, slow runners, running their whole lives runners, New Year’s resolution runners, first-time-marathon runners, 100th-time marathon runners… basically, ALL THE RUNNERS!

When can I use Runmates?

Anytime! Morning, noon, night, a little bit after 3 — there’s no bad time to use Runmates.

Can I run by myself and use Runmates to track my run?

Not just yet, but we like your style! Tracking functionality is coming soon, but in the meantime why not hit the streets with a new group of Mates? We hear there’s a great new app for that…

Can I plan a run in advance?

Absolutely! You have two ways to plan in advance:
In Private Mode, choose your meet-up point, your date, and your time. Then invite your closest Mates!
In Public Mode, choose your meet-up point, your date, and your time. Then let new Mates join you!

Can I plan multiple runs in advance?

Go for it! Plan as many runs as you like on the days and times that suit you.

Can I book coaching sessions in advance?

Sure! All you have to do is check the app for local coaching sessions, then book one in advance. Or, you can request a coaching session from a nearby coach on a specific date and time. If it works for them, you’ve got yourself a coach!

Can I book a coaching session with another Mate or Mates?

Not just yet, but you will be able to soon. We’ve got our best minds working on it! Until then, you can find a coach that’s offering a group coaching session and request to join.

Can I run with just one other Mate?

Yep! That’s a Pairs Run, and you have two ways to set one up:
In Private Mode, invite just one of your Mates to join you.
In Public Mode, advertise your run and wait for a new Mate to join.

Can I run with a group of Mates?

Yep again! That’s a Group Run, and you have two ways to set one up:
In Private Mode, invite a bunch of your Mates to join you.
In Public Mode, advertise your run and wait for a group of new Mates to join you.

Can I meet new people using Runmates?

A third yep! Just set your app to ‘Public Mode’ and wait for local mates to join your run, or join a pre-existing run and start making friends.

Can I only run with people I already know using Runmates?

Of course! Just set your app to ‘Private Mode’. That way, only Mates you already know can see your runs or get your invites.

Does Runmates cost anything to use?

Running with your Mates is free, but you pay for your Pro Coach’s services at a rate that both of you choose based on distance/time. They’re trained professionals, though, so we promise it’s worth it.

Can I share my run data with others after we finish?

Sharing functionality is coming soon, so all your Facebook friends can see what a star you are.

How safe is it to use Runmates?

Your safety is of the utmost importance to the Runmates Family. All our Pro Coaches have provided details of their qualifications and suitability, and have been vetted before being accepted.

Can I rate my Mate or my Pro Coach?

You can use our star system to let others know about a Pro Coach or a fellow Mate. You’re rating attitude, not ability, so save single stars for the Grade-A jerks, not for slower novice runners. Remember that the goal of Runmates is to get everyone to fall in love with running, so when in doubt — be kind.

Why should I use Runmates?

Off the top of our heads? You should use Runmates to get fit, to get healthy, to stay motivated (or get motivated!), to improve your running times, to train for a big race, to train for a small race, to have more fun running, to meet new people, or to explore new cities in the best possible way: on foot and with friends!

General FAQ’s

Inviting Mates or Pro Coaches

How do I invite Mates or Pro Coaches to join me on Runmates?

That’s amazing – the more the merrier! We’re always looking for new Mates and Pro Coaches to join the Runmates Family. Let us know who you'd like to invite a support@runmates.com and we'll reach out to them!

Feedback

How can I let you know about an idea I’ve got for a feature I think would benefit Runmates?

We want to stay on top of our game, so we love hearing feedback! Send all rants, raves, and recommendations to support@runmates.com.

How do I let you know about something that went wrong when I used Runmates?

Sorry to hear you had a bad experience, but thanks for letting us know. Send an email to support@runmates.com and we’ll try our best to make it right.

About Runmates

What is Runmates?

Runmates is a unique location-based running app that connects the global running community with the touch of a button. Runmates supports the social side of running by connecting local runners and supports their goals by connecting them to local professional coaches. No matter where you are in the world, you can be part of the Runmates Family!

How can runners (aka Mates) use Runmates?

Mates of every running level get the opportunity to meet new people, discover their city, and stay motivated while improving their health, fitness, and wellbeing — completely free of charge! Mates can use the app in three ways:
1. Share details of upcoming runs, then search for and connect with likeminded runners for a Pairs Run or a Group Run.
2. Find and join local Group Runs and make some new running buddies!
3. Connect with local running coaches, aka Pro Coaches, and purchase one-on-one training sessions or pre-arranged group training sessions with other Mates.

How can coaches (aka Pro Coaches) use Runmates?

Pro Coaches get the opportunity to advertise to, connect with, and sell their services to the Runmates Family. Pro Coaches get to be their own bosses, choosing when they work and the number of runners they work with, while meeting new people and expanding their business and brand.

What’s the story behind Runmates?

Runmates happened when the founders combined their love of the most popular and accessible sport in the world and their desire to enhance the social side of it.
They built the app for runners who want to be part of the global running community, and who want to share the benefits of the only sport that can be done anywhere, at anytime, with only a pair of trainers. So, grab yours and come join the Runmates Family!

Is Runmates for me (Pro Coaches)?

What type of Pro Coaches use Runmates?

All kinds! From experienced coaches looking to expand their client lists, to new coaches just starting out in the city, to part-time coaches working on their side hustles, we’ve got a range of coaches. You’ll probably be a great fit!

What services can I sell through Runmates?

You can sell any running coaching or training services on Runmates. It’s up to you and your Mate(s) to design your sessions!

Using Runmates

How can I sell my services through Runmates?

It’s easy! Start by setting up your account.
1. Download the app.
2. Fill in the application on the website.
3. Provide the documents and information requested.
4. When approved, you can create your profile.
5. Upload your bank account details.

Now it’s time to start coaching!

1. Create your runs.
2. Wait for Mates to come to you and start booking.
3. Give your training sessions and get paid!

Mates will be charged in advance, and Pro Coaches paid in accordance with our Terms + Conditions. A service fee does apply.

When and how will I be paid?

Pro Coaches are paid before the session starts directly through the app, right into their selected bank account.

How do I get booked?

You’ll get booked in two ways:
1. You can offer a coaching session to one Mate or a group of Mates.
2. A Mate will request a session from you, and all you have to do is accept.

Can I coach more than one Mate at a time?

You can – all you have to do is create a coaching session for multiple Mates.

Why should I use Runmates?

Becoming a Pro Coach is perfect for people who want to be their own bosses, grow their client lists, create their own schedules, meet new people, and explore the city — all while getting paid!

General FAQ’s

Inviting Mates or Pro Coaches

How do I invite Mates or Pro Coaches to join me on Runmates?

That’s amazing – the more the merrier! We’re always looking for new Mates and Pro Coaches to join the Runmates Family. Let us know who you'd like to invite a support@runmates.com and we'll reach out to them!

Feedback

How can I let you know about an idea I’ve got for a feature I think would benefit Runmates?

We want to stay on top of our game, so we love hearing feedback! Send all rants, raves, and recommendations to support@runmates.com.

How do I let you know about something that went wrong when I used Runmates?

Sorry to hear you had a bad experience, but thanks for letting us know. Send an email to support@runmates.com and we’ll try our best to make it right.

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